Bluetooth paired but not connected Windows 10

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Reconnect Bluetooth

It can happen that a Bluetooth device, such as a headset, which has been previously paired and connected on a Windows installation, is suddenly unable to reconnect, ending up with a Bluetooth speaker paired but no sound. There are several possible reasons to this, and several solutions which should allow you to reconnect your device.

how to connect Bluetooth speaker to laptop

In the Bluetooth and other devices Windows menu, if you are not able to connect a device that has been previously paired, the first thing to try is to click on add Bluetooth or other device.

Bluetooth paired but not connected Windows 10 : how to connect Bluetooth speaker to laptop
how to connect Bluetooth speaker to laptop

In add a device menu, select Bluetooth, in order to see if the problem is coming from the Windows installation or not.

Bluetooth paired but not connected Windows 10 : Add a device Windows Bluetooth menu
Add a device Windows Bluetooth menu

Windows Bluetooth couldn't connect

If the device appears here, then simply reconnect it. If it doesn't, and a message Couldn't connect is displayed, then the issue on with the Bluetooth controller of the computer.

Bluetooth paired but not connected Windows 10 : Windows Bluetooth couldn't connect
Windows Bluetooth couldn't connect

Open the Services app, which can be accessed either via menu Windows > Services, via Search > services, or by pressing the key Windows + R, to get the run program program pop-up in which you can type services.msc and press Enter.

Bluetooth paired but not connected Windows 10 : Running the services menu from the run pop-up
Running the services menu from the run pop-up

Bluetooth support service

In the services app, find the Bluetooth support service, and open it.

Bluetooth paired but not connected Windows 10 : Bluetooth support service
Bluetooth support service

Here, change the start-up type from manual to automatic, as it might be the case that the Bluetooth service hasn't been started properly by the system, while it should Bluetooth be started automatically. You do not expect to have to run it every time you want to connect a Bluetooth device.

Bluetooth paired but not connected Windows 10 : Bluetooth support service start-up type to automatic
Bluetooth support service start-up type to automatic

After confirming the change from manual to automatic startup type, a popup will ask confirmation to restart the Bluetooth Audio Gateway Service, which is connected to the Bluetooth support service. Say Yes, as we do actually want to try to restart the Bluetooth service.

Bluetooth paired but not connected Windows 10 : Restart other service Bluetooth Audio Gateway Service
Restart other service Bluetooth Audio Gateway Service

A progress bar will show the progress of the Bluetooth service restart, which should typically only take a few seconds.

Bluetooth paired but not connected Windows 10 : Service control progress bar restarting Bluetooth
Service control progress bar restarting Bluetooth

Restart Windows

If it is still impossible to connect to the Bluetooth device, the next solution is to restart the computer.

Bluetooth paired but not connected Windows 10 : Windows 10 restart button
Windows 10 restart button

Back in Windows, it should now be possible to connect to the Bluetooth device, as the connect button should not be grayed out anymore.

Bluetooth paired but not connected Windows 10 : Bluetooth and other devices menu with Bluetooth connect option
Bluetooth and other devices menu with Bluetooth connect option

After connection, the button should change from connect to disconnect, proving that the Bluetooth device is now correctly connected to Windows.

Bluetooth paired but not connected Windows 10 : Bluetooth device paired and connected to the computer
Bluetooth device paired and connected to the computer

Problem description

Bluetooth paired but not connected, Bluetooth speaker paired but no sound, Bluetooth headset paired but not connected, Bluetooth headphones won't connect, why is my Bluetooth not working.

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