How do you use SalesForce CRM?
The SalesForce platform CRM is a cloud based customer relationship management fully accessed online, from desktop or from mobile phone, through a web interface.
In order to be able to use the powerful CRM, you first have to login on SalesForce account , and, if you don’t have an account yet, you might first need to get a SalesForce license and add user to the SalesForce account of your company, in order to give that user access to the company data.
After having setup your licenses and users, you will be able to use the full power of SalesForce CRM: SalesForce Sales Cloud , SalesForce Service Cloud , SalesForce Marketing Cloud , SalesForce Community Cloud , SalesForce Analytics Cloud , SalesForce App Cloud , SalesForce IoT Cloud .
They will offer you access to a huge set of amazing functionalities to manage your customer relationship, starting by using the navigation bar , creating dashboards in SalesForce , managing your SalesForce contacts , exporting data from SalesForce to Excel , creating reports in SalesForce , or creating SalesForce workflow .
See below a few examples of these operations performed in SalesForce Lightning interface – it all starts by login on SalesForce account after having created an user account, done the add user to the SalesForce account procedure, and eventually reset user password to gain access.
Have you read?
What is Salesforce?
SalesForce makes easy to use cloud-based business applications that help you stay connected to your customers, prospects, partners, and more. It's the world's number one CRM platform, enabling businesses to sell, service and market like never before.
And it's the customer success platform, helping you to connect to your customers in a whole new way.
With SalesForce Sales Cloud you'll always have the information you need to close deals, collaborate and sell as a team. Manage contacts and track opportunities from first contact to final handshake.
SalesForce Service Cloud allows you to deliver a world-class customer service experience. Track customer activity across every channel from online, to on the line. Increase agent productivity and resolve issues fast, to keep customers truly satisfied.
With SalesForce Marketing Cloud you can create personalised one-to-one customer journeys and powerful multichannel marketing campaigns that generate leads and drive sales.
And with SalesForce Community Cloud you can build vibrant, engaging communities, that help customers, partners and employees help themselves and each other.
Make quicker, smarter decisions with SalesForce Analytics Cloud. Turn big data into a big advantage by uncovering new insights and taking action instantly from any device.
With SalesForce App Cloud you can build modern employee and customer facing apps that engage and excite all within a secure trusted and instantly mobile environment.
And now with SalesForce IoT cloud you can connect all your data from the Internet of Things to the rest of SalesForce, for better insights and real-time customer actions.
And because SalesForce is cloud-based, all your information is up-to-date, in real time and available wherever you are. So you can even run your entire business from your phone.
SalesForce interface example usage
Once logged in on your SalesForce account, you will have access to some of the SalesForce dashboards that relate to your business. Using the navigation bar , you can select with which module you want to interact: SalesForce accounts , SalesForce contacts , and more.
By clicking on the dotted button, you will access the App Launcher, that organizes the different modules of the SalesForce platform by usage.