To make sure this doesn’t happen, first make sure of the following :
the video respects below technical requirements, especially maximum length, one minute on the feed and fifteen seconds on stories,
the accounts on Instagram and Facebook are not blocked for any reason,
the internet connection is stable and working,
the content is allowed to be uploaded on the platform.
Instagram video upload technical requirements :
Instagram allowed video formats are H.264 codec / MP4,
Audio codec: AAC audio codec at 128kbps+,
Duration of videos from 1 second to maximum Instagram video length 60 seconds.
If all of the above is correct, then try all of the following options :
clear the cache,
restart the app,
clear all app data – this will also clear suggested searches and hashtag suggestions, but will not remove login information,
in last resort, reinstall the app and restart the phone. In the later case, it will be necessary to login again for all the accounts and connected accounts, Facebook, Twitter, Tumblr, Ameba, and Oknoklassiki.
Full walk through to upload correctly a video on Instagram after the post got stuck while sending.
First of all, when Instagram gets stuck uploading a video, try waiting a little bit, while making sure the connection is fine. It might happen that Instagram servers are getting busy, and that they slow down the video sending.
First step is to go on the phone settings of installed applications, and find there the Instagram app.
There, first simply try to force stop the application, meaning it will be restarted.
If that does not work, try to clear the cache, meaning deleting the files downloaded from the app while browsing, e.g. other pictures and videos.
If it still does not work, try to clear data, meaning the application will be like brand new and all information from the accounts will need to be entered again.
Another possibility, is to try to log out of the account, by going in Instagram account settings, and scrolling down to the bottom :
But it will most likely result in getting the error message “Just a moment – You can’t switch accounts while you’re uploading something. Please try again once it’s finished”, which is of course not possible as the video upload is stuck.
If Instagram still does not work, the next step is to uninstall the application, either from the application settings, or directly from the application store.
After that, if possible, restart the phone before reinstalling the application, to make sure the phone memory is refreshed.
After all is done, and the application has been installed back on the smartphone, try again uploading a video, which should normally go smoothly :
Finally leading to the video being correctly displayed in the news feed, and visible to all followers or the whole community depending on the account settings :